Leading Business Management Software

Leading Business Management Software Enhances Payment Flexibility & Compliance With Redbridge

Challenge

The client, a business management software provider for small businesses, initially connected to Redbridge through a recommendation made by Stripe. As experts in software development, they had successfully embedded payments into their platform but needed guidance on the payments landscape. Their goal was to enhance their payment solution by introducing a surcharge feature that was fully compliant with Card Network and state-specific regulations. Given the complexities of surcharging compliance, they were looking for a partner to help integrate the necessary safeguards into their software.

Solution

Redbridge’s Payments Advisory team collaborated with the client to design and implement a compliant surcharging feature. This involved:

• Developing a program to embed a surcharging option within the platform
• Integrating compliance requirements directly into the client’s system, ensuring users could not bypass necessary safeguards
• Advocating on behalf of the client with Stripe to make key changes that would support surcharging programs more effectively

Additionally, Redbridge attended a client-hosted webinar for the product launch, fielding questions from users and helping to ensure a smooth rollout.

Results

Through this partnership, the client successfully embedded and launched their surcharging feature on schedule, enhancing their platform’s appeal to small business users. The added functionality has positioned their software as a more versatile solution, ultimately increasing overall revenue and delivering a stronger value proposition to their customer base.

• Increase in overall revenue
• Stronger value proposition
• Compliant surcharging program