Ricoh

Ricoh Automates Bank Fee Monitoring Across 32 Countries Using HawkeyeBSB

Ricoh is a global manufacturing organization with treasury operations spanning 32 countries and relationships across eight banking groups. As banking complexity expanded across regions and providers, Ricoh sought greater transparency and control over its cash management fee structures. By implementing HawkeyeBSB, Ricoh automated global bank fee monitoring, enhanced pricing oversight, and strengthened its ability to validate charges across jurisdictions.

Challenge

Ricoh managed cash management services across a fragmented global banking landscape. Billing files were received in multiple formats across countries and banking partners, making consistent review both time-consuming and operationally complex. Monitoring agreed pricing grids and validating invoice accuracy required significant manual effort, limiting visibility into total charges and reducing the efficiency of treasury oversight.

The organization required a centralized and automated framework capable of aligning invoiced fees with negotiated pricing agreements. Ricoh also sought to strengthen its ability to substantiate discussions with banking partners and improve the accuracy of future service bids. Without systematic validation, discrepancies in volumes, unit pricing, and service classifications risked going undetected.

Solution

Ricoh partnered with Redbridge to implement HawkeyeBSB as a global fee analysis and monitoring platform across 32 countries and eight banking groups. The objective was to create a consistent, automated process capable of integrating diverse billing files and mapping them against negotiated conditions. 

Through automatic integration of bank billing files, HawkeyeBSB consolidated fee data regardless of bank, account structure, or geography. The system matched bank codes with corresponding fee schedules, enabling consistent validation across service lines. To ensure pricing accuracy, Ricoh established standardized pricing grids reflecting negotiated banking condition catalogues, incorporating 28 combinations aligned with contractual terms. 

HawkeyeBSB’s reporting framework consistently flagged discrepancies between expected and invoiced charges. This structured validation process allowed Ricoh to identify billing inconsistencies quickly and recover undue charges while maintaining constructive relationships with banking partners. The implementation phase also included focused training and operational alignment to ensure sustainable monitoring across regions. 

Results

Clear Visibility into Global Bank Charges

Ricoh gained a consolidated view of total cash management charges paid across eight banking groups and 32 countries. This transparency enabled treasury to understand fee concentration by provider, geography, and product category.

Billing Discrepancies Identified and Corrected 

The automated validation process quickly surfaced inconsistencies in volumes and pricing. Billing errors were accurately identified and corrected, strengthening invoice accuracy and reinforcing pricing discipline.

Improved Banking Dialogue and Accountability

With structured data and documented discrepancies, Ricoh substantiated discussions with banking partners using objective evidence. The enhanced oversight supported constructive engagement while reinforcing accountability.

Standardized Cross-Country Comparison

The harmonized framework enabled consistent comparison of cash management fees across banks and countries. Treasury gained the ability to benchmark pricing structures and tailor future bids with greater precision.

Strengthened Global Treasury Oversight

By automating fee monitoring and aligning invoices with negotiated grids, Ricoh established a durable control mechanism across its global cash management footprint. The organization reduced manual effort while improving accuracy, visibility, and governance.

A More Transparent and Controlled Global Fee Environment

The implementation of HawkeyeBSB delivered more than operational efficiency. Ricoh reinforced structural oversight of its global banking relationships, enhanced financial transparency, and positioned treasury for more informed negotiation and long-term fee optimization.