On May 20, the UK’s Financial Conduct Authority (FCA) announced a six-month extension to the deadline for implementing Strong Customer Authentication (SCA) for online purchases.

UK merchants previously had until September 14 2021 to comply with the SCA regulation for all e-commerce transactions. This deadline has been extended to March 14 2022. This extension is designed to minimize disruption for merchants and consumers and takes into account the difficulties merchants have faced in preparing themself for the September deadline.

Strong authentication is intended to enhance payment security for consumers.

On several occasions, the FCA has agreed to give firms extra time to implement strong authentication for card-based e-commerce transactions due to the COVID-19 pandemic and to help participants be as prepared as possible.

Other European countries have also announced some adjustments to deadlines. For example, in France, where the regulation was supposed to come into force on May 15, the date was postponed by four weeks. The French Banking Federation (FBF) published this news on the eve of the deadline, saying that all French banking institutions had an extra four weeks to adapt and to ensure the new rules did not have an unduly adverse effect on merchants and users.

To date, most European countries have kept to the deadline and are already SCA-compliant.

The crucial issue for e-retailers: maintaining the conversion rate

The major issue for e-retailers in the migration to SCA is maintaining or optimizing the conversion rate – the total number of authorized transactions as a proportion of purchase attempts. The measure takes into account all authentication failures, abandonments during the purchase process and refusals by anti-fraud devices. All e-merchants aim to achieve the highest conversion rate possible to maximize their sales.

From now on, with SCA, an identity verification will determine whether accounts can be accessed and transactions completed. This involves a new step during the act of purchase that will see buyers have to meet at least two of the three following requirements:

– “Knowledge”: something that only the user knows (password, PIN code, answer to a secret question)

– “Possession”: something that only the user has (such as a mobile phone, smart card or token)

– “Inherence”: something unique to the user (fingerprint, voice or facial recognition).

Even though not all European countries have migrated to the new standard yet, all the studies currently being conducted (such as those by Ravelin and Forter) show that SCA has a negative impact on transaction conversion.

Source: Forter

To try to reduce this negative impact on their revenue and offer their customers a frictionless experience, e-retailers can apply for an exemption from strong authentication for transactions that meet the exemption conditions defined by the second Payment Services Directive (PSD2). These include transactions of less than €30, recurring payments of the same amount, transactions to a trusted beneficiary, and transactions of up to EUR 500 that are deemed low risk by the banks and / or the merchant.

All SEPA countries introduced the SEPA Request-to-Pay (SRTP) scheme on 15 June 2021. This scheme covers the set of operating rules and technical elements (including messages) that enable a payee to request the initiation of a payment from a payer in a wide range of physical or online use cases. Mélina Le Sauze, Director at Redbridge, explains the scheme.

The Request-to-Pay is a messaging functionality. It is not a means of payment or a payment instrument, but a way to request a payment initiation. A creditor or merchant can send a payment request directly to their customers via a secure digital channel on, for example, their smartphone or by email.

Under the new SEPA Request-to-Pay scheme, payment initiation requests will offer several choices to payers, with the payee determining these choices. The payment initiation can be rejected by the payer or accepted for immediate payment (Pay Now) or scheduled for a later date (Pay Later).

The SRTP will work with classic SEPA Credit Transfers (SCT), SEPA Instant Credit Transfers (SCT Inst), High Value Payments and a range of national credit transfers in the SEPA countries. As far as security is concerned, the validation of the transaction will occur in the payer’s banking environment, with the payer and payee receiving a confirmation that the payment has been made.

The SRTP will provide beneficiaries with greater control over their collections and facilitate accounting reconciliations. Payment initiation requests can be linked to an invoice with precise reference points, such as invoice numbers, payment amounts and customer IDs. By using this service, payees should be able to accelerate their collections and improve their cash management.

 

Uses of the SRTP

Presented as the “missing piece in the instant payment puzzle”, the SRTP will be of interest to groups looking to optimize their collections, improve the customer payment journey or improve their liquidity through increased visibility of their collection flows.

When it comes to invoice payments, the SRTP represents a concrete alternative to direct debit. One of the big disadvantages of direct debits is that payments can be contested by the payer within 13 months of the funds being transferred. In contrast, transfers associated with the SRTP are irrevocable.

From a merchant’s perspective, payment initiation coupled with instant credit transfers could represent an alternative to cards, but the solution still needs to prove its cost efficiency. Another rationale for its use is to overcome the spending limits associated with cards.

The SRTP customer journey is based on the transmission of a payment request by the merchant to the customer’s mobile phone, either by scanning a QR code or via an NFC contact. The customer then authenticates themself on their bank’s application to validate the payment.

The messaging system should also make e-commerce payments more convenient. The service could be particularly useful in the exchange of products or services between individuals: thanks to SCT Inst, the payment is received immediately by the seller.

Finally, the SRTP might be of interest to government bodies involved in the collection of taxes.

 

What obstacles does the service face?

While it seems to have lots of potential uses, the success of the SRTP is far from a given: a similar initiative, called SEPAMail Rubis, was launched in France in 2016 but didn’t attract much interest. However, the launch of the SRTP is part of the European Payments Strategy. The SRTP scheme is supported by a robust regulatory framework (PSD 2) and the service addresses a larger market. Finally, the RTP technology has been developed to enable more use cases (including the adoption of QR codes).

An RTP service was launched in the UK in May 2020 but it is facing some challenges linked to the complicated roll-out of strong authentication and payers’ attachment to direct debit. SRTP will need to prove its worth relative to other payment methods that are well established among merchants, such as Visa and Mastercard, which are more profitable for banks.

The non-mandatory nature of SRTP is another potential barrier to its progress. The ramp-up of this service is bound to be gradual.

 

Successful experiences elsewhere

The RTP formula is not new and it has been successful in other regions in recent years. In India, Unified Payment Interface launched the functionality under the name Bharat BillPay. This platform facilitates instant money transfers between individuals and with merchants. Today, 63 banks offer this service and there are nearly a million transactions in real time every day.

Meanwhile, the electronic invoicing service BPAY has been a great success in Australia. More than 60% of Australians use it and over 45,000 businesses offer this invoice payment option to their customers.

In Europe, the iDEAL platform initiates more than 80% of online payments in the Netherlands using a payment link or a QR code, while the eBill service is available at 90 financial institutions in Switzerland, where 1,200 companies have already adopted it.

 

Interchange fees

The SRTP scheme rulebook published in November 2020 presents a generic four-cornered ecosystem with one payee, one payer and two service providers (one for the payee and one for the payer). This model is reminiscent of the bankcard model and paves the way for interchange fees. Although nothing is written in the rulebook in this regard, the European Payment Council has stated that it reserves the right to authorize the recovery of program management fees…

 

A tool to promote the development of instantaneous transfers

The SRTP will promote the growth of SCT Inst. To encourage merchants and large billers to switch to SRTP, the service would have to be competitive in price terms with cash, bank cards and direct debits. Currently, the major banks in France do not offer the SCT Inst at a standard price. This price goes from zero to one euro per transfer! For companies, issuing an SCT Inst costs 20–30% more than a traditional SCT.

Issuing an SCT Inst is not very expensive in itself, so it is hoped that costs will fall rapidly. However, the messaging layer may increase the costs for merchants, especially if interchange is implemented.

A new version of the SRTP rulebook will be published in November 2021, and a public consultation is underway to consider possible changes. For example, the system is currently limited to the euro, but is expected to work with other currencies in the future.

Learn the top payment methods in Latin America and the things to consider before expanding your business into this growing market.

For those wanting to break into the Latin American (LATAM) market, it can be tough — especially if you are wanting to apply the same business strategies used in the U.S. to emerging markets like Mexico or Colombia. Not only do you have to focus on barriers to entry like language and cultural gaps, but there are local regulations and restrictions you have to be aware of.

Today we’re going to focus on 1) the differences in card acceptance between Latin America and the United States and 2) what you need to know before entering this growing market.

Each country in LATAM is extremely unique and should be thoroughly researched and understood before entering the market. Each country has its own popular local payment method that is widely used across a certain geography. These payment methods can be quite different from the ones used in United States.

Going back over five years ago, Latin America had one of the lowest numbers of online transactions per capita, according to Statista. Now, coming back to the present day, the LATAM market has taken off and shows no signs of slowing down, with online sales projected to double the global average of 11% by 2023.

LATAM vs. the U.S.: Card acceptance and payment methods

One of the biggest differences between the payment scope in LATAM and the United States is that credit and debit payments are not as widely utilized or accessible in various countries in LATAM.

According to the Wall Street Journal, only 5.4% of households in the U.S. do not have access to a credit or debit card. Credit cards are still the most popular form of payment in the U.S., accounting for nearly half of all transactions in 2020, but cash payments are still the second most popular payment method. On the other side, in LATAM, up to 65% of adults are unbanked, meaning that these individuals do not have access to many financial services and things like a debit card, credit card, or even a bank account. This means that a payment strategy used in the U.S. might not be able to capture the same amount of market in LATAM.

Popular payment methods in Latin America

Because of the ever-growing popularity of e-commerce across the world, regions like LATAM have had to innovate and bring in alternative payment methods to accommodate those without access to a debit or credit card. Various countries in LATAM have adapted and developed alternative payment methods independent of each region. These payment methods can be categorized into three different types:

1. Mobile instant payments

Instead of paying with cash, check, or card, a person can use a mobile phone to pay for a wide range of goods and services. These mobile payment solutions have become a means for developing countries to expand their financial services to the community.

In the U.S., mobile instant payments have been popularized by platforms like Apple Pay and Google Pay. In LATAM, platforms like PayPal have increased in popularity due to their wide range of adaptability to each country and ease of use for the end-user. However, PayPal still has yet to reach the same amount of popularity in the LATAM region as it has in the U.S.

Other popular platforms in LATAM include:

  • OXXO Pay (Mexico)
  • BBVA Wallet (Mexico, Colombia, Peru, and Chile)
  • PagSeguro (Brazil)
  • MercadoLibre (Argentina)

2. Electronic funds transfer

Although it might seem dated for U.S. retailers to accept bank transfers as payment for goods and services, in countries like Colombia, it is a norm for consumers to pay via an online bank transfer. One popular online bank transfer service in Colombia is PSE, or Pagos Seguros en Linea.

3. Prepaid/loadable cash cards

Possibly the least common, prepaid cards are a great way for consumers to load cash onto a purchasable card and use it as if it were an ordinary credit card. This is a safe way for consumers who do not have banking accounts to make purchases and payments.

Overcoming the popular use of cash in LATAM

Unfortunately, for many countries in the LATAM region, cash is still the most popular form of payment. According to a 2018 study by New Europe, 85% of transactions in LATAM are cash-based. There are multiple reasons for this. In many cases, it is due to the lack of access to credit and a lack of trust in the banking institutions. This is why there has been an increase in the number of companies offering alternative means to make cash payments online.

Cash payments don’t overlap payment methods like credit cards; they simply work together in synergy to increase the number of conversions for online retailers. The portion of the population in LATAM that does have access to credit has a low credit limit to spend every month, so the solution is to pay in cash.
These cash payment solutions vary and depend on the country. Popular cash payment options in LATAM include:

  • Rapipago (Argentina)
  • Boleto (Brazil)
  • Servipag (Chile)
  • Baloto (Colombia)
  • OXXO (Mexico)
  • Pagoefectivo (Peru)
  • Redpagos (Uruguay)

Payment methods by country

The variety of payment methods you choose to accept depends on where in the world your customers are located. Let’s take a look at a country-by-country breakdown of common alternative payment methods for some of the region’s leading economies.

Brazil payment methods

Visa and Mastercard are among the most popular payment methods, but other common options include Boleto (a cash style payment method) and Elo (a domestic debit and credit card company).

With any transaction, consumers may expect to have installment payments. A surprising 80% of all e-commerce payments in Brazil are made in installments.

Mexico payment methods

Visa, Mastercard, e-Wallets, and American Express are dominant. Like other markets in the region, consumers expect to be able to make payments in several installments, whether via credit card or another method.

Colombia payment methods

The most common forms of payment in Colombia include Visa and Mastercard, but for shoppers without credit cards, services like Efecty and SafetyPay offer secure and direct payment methods. For those without even a bank account, Baloto allows for cash-based e-commerce purchases through the issuance of a voucher.

At the end of the day, the goal is not just to offer random alternative payment methods but to offer the right ones for that specific region and customer. If you are looking to break into the Latin American market, you will definitely need to adapt your payment acceptance strategy.


Negotiations between borrowers and lenders on KPIs associated with sustainable financing reflect the growing pressure from authorities on both banks and institutional investors to act to shape a more responsible society.

 

The share of sustainable bonds in global debt issuance has doubled so far in 2021, up from an average of 5% in 2020 to 10% in the first quarter, confirming that ethical and responsible considerations are increasingly being integrated into corporate finance strategies.

This week, the French Financial Markets Authority (AMF) approved a bond prospectus allowing Sustainable Linked Bonds (SLBs) to be admitted on Euronext Paris for the first time. SLBs are debt securities that provide a financial incentive for the issuer to commit to a more sustainable business model. Unlike green bonds or social bonds, where the funds raised finance a particular project, SLBs automatically pay an increased coupon at a pre-determined date if the issuer fails to meet the sustainability targets (like reduced carbon emissions) it set when the bonds were issued. These quantified sustainability targets are set through Key Performance Indicators (KPIs) that are defined in the prospectus.

SLB issuance has grown over the past few months in Europe, mainly through private placements that do not require a prospectus. SLB issuance is likely to become more important as it extends to regulated markets, the French regulator argues. SLB issues accounted for around 25–30% of the total USD 500 billion of sustainable debt issued around the world in 2020, with green bonds (40–45%) and social bonds (30%) making up the remainder, according to Eikon Refinitiv.

The USD 150 billion of SLBs issued in 2020 is a sizable amount, but it was concentrated in fewer than 150 issuers. Since the beginning of this year, SLB issuance rose by 48% compared with the last quarter of 2020, and the market welcomed a number of high-profile new European issuers such as Rexel, Berlin Hyp, Natura and Co – Body Shop.

 

Flexible debt instruments to help meet the challenges the world is facing

The past 12 months have seen rapid changes in the policy and regulatory environments that have been designed to help the financial world increase its social and environmental responsibility. More tolerant of inflation, the new monetary strategy that the Federal Reserve unveiled in August 2020 intends to tackle inequality through a more inclusive employment mandate. Meanwhile, the 87 other central banks that met last year at the Jackson Hole economic symposium reaffirmed that fighting climate change is among their priorities. Global warming is seen as a threat to financial stability by central banks.

In the future, the link between monetary policy, credit distribution and sustainability issues is likely to strengthen. Several banks have anticipated this development and intend to “green” their balance sheets, reserving enhanced allocations for sustainable financing. This is clearly visible in continental Europe – notably in Italy, France, Sweden and Belgium. More than 40% of the syndicated loan volumes signed in Europe between October 2020 and March 2021 included ESG criteria (20% by number of transactions). Sustainable linked-loans (SLL), which are general-purpose loans that integrate compliance with ESG objectives adapted to the borrower’s situation, are driving this trend and are today well ahead of green loans and social loans in terms of volume outstanding.

In the first quarter, French banks completed the first climate stress test that the French regulator requires them to undertake, and a similar test will be extended to all European banks in 2022 under the guidance of the ECB and the Bank of England. On the investor side, the disclosure regulation of the European Commission’s Sustainable Finance Action Plan from November 2019 requires asset management companies to present how they take into account the risks associated with climate change and the loss of biodiversity. It also requires them to communicate on how they consider the negative impacts on the environment of their investment policy.

Against this backdrop of growing pressure on both banks and institutional investors, negotiations between lenders and borrowers on the targets included in Sustainable Linked Loans and Bonds are getting tougher.


Contemplating API connectivity with your banks? Here’s what to consider before deciding whether APIs should be on your radar.

One of the most exciting and challenging things about the treasury world today is how technology has the potential to revolutionize a treasury team’s process. From implementing a TMS and no longer forecasting in Excel to using APIs to directly connect to your banks, there is always a new and exciting technology just around the corner.

What is an API?

As treasury teams become more aware of them and banks push the benefits of connecting via API, it’s important that we understand exactly what they are. APIs, or application programming interfaces, are the links between two systems that allow information to pass smoothly. In fact, it’s very likely that your IT team has already built APIs between your internal systems. This is what makes it possible to change a user’s access rights by updating their role in your HR system, for example.

On the consumer side, open banking regulations and API connections have already made a huge impact. I can go to the App Store, download an app, and connect all my banks and credit card accounts within minutes so that I can open an app like Mint and get a real-time view of my accounts in one place and track my overall financial health. Instead of connecting directly to each bank or credit card I use and aggregating the information myself, I can create one connection to the app, and it can use any number of API connections to pull information from every data source.

API vs. other connectivity

Now, this is a revelation for consumers, but treasury teams have been using their TMS to do this for years. What’s new about APIs? How do they differ from, say, a SWIFT connection?

From a reporting standpoint, the only significant difference is rather than waiting on prior day and intraday reports being sent at pre-determined times, users are able to ping their banking system via the API and get up-to-the-minute reporting. Otherwise, there is no real difference. You are still getting the same MT942 or camt.052, it’s just traveling through a different channel.

Making payments via API carries a similar promise to Real-Time Payments – the payment request would travel from your system to your vendor in seconds. Making quick one-off payments could potentially be significantly simpler as they may not need to be batched and so could be sent as soon as they are ready.

The benefits to your AP and AR team are potentially more significant – imagine being able to send and receive invoices directly to your ERP and instantly reconcile them — however, today we want to focus on payments and reporting since that is the first place banks will look to implement APIs with their customers.

We all know that real change in the banking industry can be a slow process. New technologies are invented all the time, or, as with APIs, teams find new uses for old technologies, but it isn’t until a few major corporations demand these new developments that the banks adopt those changes on a large scale. Right now, the benefits that APIs promise – from the lowered costs to increased productivity – are attracting a lot of our clients’ attention. Some large companies are looking to move from SWIFT to API connections, while others are making it a requirement for their new banking partners but maintaining the connections they already have with their current banks.

But which is the better strategy: to jump in with both feet, or wait and test the water?

Here at Redbridge, we think there are two key topics to consider before deciding whether APIs should be on your radar:

1. What is your company’s bank relationship strategy?

If APIs are on your radar, there is a good chance that at least one of your major banking partners can support them. But being an early adopter of APIs means that there is not a lot of harmonization between banks’ approaches to API connectivity, and so you would have to implement multiple APIs. And that’s understandable – after all, even connecting to your banks via SWIFT or with host-to-host connections requires individual connectivity with each bank.

But it’s not just that you would have to have a separate API per bank like you would with any other kind of connectivity. There are some banks, like JPMorgan, that have a consolidated approach where one API would let you access all funds you hold with them. Others, like HSBC, take a decidedly more regional approach and would require multiple connections in order to achieve the same results. So if these are your two main banking partners and you do business in five different countries, you would need up to six APIs instead of just two.

Adopting APIs early means that banks have not had a chance to fully flesh out their strategy. If your treasury team sees API connectivity as part of a longer-term plan, however, this is a great time to pause and take a holistic view of your banking environment.

It’s crucial to have banking partners that will set your company up for growth, and by taking APIs into consideration as you evaluate your partnerships now, you can ensure that you have the right partners for your business as the market matures.

Redbridge understands the appeal of investing in new technologies when they show early promise, but adoption and implementation has been somewhat piecemeal in banks across the globe. Because of this, your banking partners may not be able to support a full API strategy right out of the gate, and adopting early may mean running a hybrid solution while banks continue to develop their products.

Given the ease of connectivity that APIs promise, they become more appealing as your banking landscape becomes more complex. It is important to take time now to think about the benefits your treasury department hopes to achieve through API connectivity, which leads us to our second topic:

2. What is your company’s current process and what would have to change?

For the treasurer who is eager to get started with APIs, it is also important to consider what your current systems are capable of. How experienced are your TMS or ERP vendors with API connectivity, and what kind of support can they offer during the transition? APIs are not standardized the way that SWIFT messages are, and it is important to work with partners that are capable of easily supporting both your current and future states.

Additionally, what does your reporting environment look like right now? Which banks are sending intraday statements and how often? How is your team using that to make strategic decisions? Is the workflow set up at a consistent time each day or could there be multiple times per day when they need to be able to see their position? Of course, host-to-host or SWIFT connections can be adjusted for all of these needs, but they require a stricter adherence to a schedule and don’t give you a truly real-time view into your cash position.

If your team is only receiving statements once or twice a day, being able to see your exact position at specific points in your process would mean you can make informed choices with the most up-to-date information. If you’re receiving statements frequently throughout the day, it could mean cost savings to limit API calls to only when the data is needed instead of receiving multiple reports.

It’s also worth considering what payments are you currently making, and how many of these could be transitioned to instant payments via a banking API. Invoicing via APIs is possible too, and the benefit that open banking can bring to AP and AR departments is significant. As you explore APIs and open banking, are you making sure that your banking partners are set up to accommodate not just reporting and payments, but potentially helping improve processes throughout your finance department?

Given what we see with our clients, we are not convinced this is the time to change your connectivity if you have already linked your TMS or ERP with your banks. Those connections take significant time and IT resources to implement, and while APIs could be a good solution if you are setting up new connections, we do not see significant value in changing your connectivity when some simple process and timing changes could ensure you get the most up-to-date view of your cash position.

If you are looking to change your banking landscape and would like to consider API connectivity with your new banks as a part of that change, Redbridge is committed to helping you work through these questions and make sure the banks can clearly show the value of their API solutions for your business.


As a prelude to the release of a new AFTE technical report on improving working capital requirements, Nicolas Boulay, associate director at Redbridge and a contributor to the report, shares his views on the key ways to optimize working capital requirements. He explains why it’s a matter of responsibilities, organization, data and people.

– Why is improving working capital a concern for every company?

Nicolas Boulay: Working capital is a central element of a company’s liquidity. In times of abundant credit, managing working capital is not seen as a priority. However, when a crisis occurs, finance departments remember that internal financing is the cheapest and most effective tool to deal with any headwinds.

Optimizing working capital requirements (WCR) also contributes to a company’s long-term profitability. In fact, it enables a firm to free up cash for strategic objectives such as growth, acquisitions, research & development and debt repayments. Paying attention to working capital helps firms to improve the efficiency of their operational processes, reduce costs and better control risks. It can also help improve the perception of the company among its external partners, such as analysts, shareholders, rating agencies, bond investors and banks.

 

– Who is primarily concerned with improving WCR?

Improving working capital is everyone’s business. In order to mobilize a company’s teams around a cross-functional project, the top managers should support the project. Optimizing working capital sometimes creates tensions between the various functions involved, whose interests sometimes diverge (for example, one team may be concerned about prices paid for a purchase, while another will be more concerned about the payment deadline). The top management team must act as a referee in such circumstances: this is important as it is not always easy to determine responsibilities within complex processes that cut across an organization. The top management team must also ensure that its decisions and objectives are communicated to all operational managers.

 

How can a firm get its teams more involved in optimizing working capital?

Changing the way that each employee’s variable remuneration is calculated is often a good way. WCR is generally neglected because it is a KPI that is not used or because the issue is poorly explained to employees. Too often, the evaluation of the performance of an organization and its managers is assessed through the operating margin.

To change priorities and behaviors in favor of WCR, the Free Cash Flow indicator must become one of  the performance measures within commercial and industrial companies. Credit policy and purchasing policy should incorporate working capital. Finally, financiers should provide education within the company to help ensure what are sometimes abstract concepts are brought closer to the realities that people experience in their daily work.

 

– What is the key factor in improving working capital?

It is mainly data collection and control. To successfully manage working capital a firm needs to be able to collect data at very granular levels within its organization. The quality and availability of these data depends on the complexity and efficiency of the underlying business processes, the number of entities involved and the maturity of the information systems used to capture and report the data. To succeed, companies must put two things in place. First, they need to harmonize the definition and interpretation of WCR indicators across operating divisions and information systems. Second, they need to implement a set of processes, roles and rules that will enable information to be used effectively to achieve their cash management objectives. Simple, automated and universally understood indicators provide a clear view of the issues at stake in real time and enable corrective actions to be implemented rapidly.

 

– Could you provide an example of the kind of things you mean?

I can give several! The first that comes to mind is the adaptation of collection processes to the real-time evolution of customer payment behavior. What should be done when a customer’s credit rating is downgraded? How do you adapt your collection process to the customer’s credit profile?

Second, data analysis makes it possible to identify suppliers that offer the opportunity to negotiate a new contract that is applicable at group level. This is an opportunity to make easy savings and align payment terms and conditions.

Finally, understanding your data enables you to optimize amount of stock by modelling items such as safety stock, minimum purchase quantity and replenishment level. This opens the door to predictive modelling of the supply chain!

 

– What role can treasurers play in improving working capital?

Organizations are in dire need of people who can cut across structures to free up information, facilitate cooperation between teams and unite everyone around shared objectives. The treasurer can assume this role of facilitator when it comes to working capital.

The treasurer sits at the crossroads of the buying and selling cycles. They are the guarantor of liquidity. They mobilize their tools to determine the need for financing and manage its cost. Their cash flow forecasts already include modelling of WCR cycles and the company’s transactional cycle.

Ultimately, the objective of a better-controlled WCR is to limit recourse to short-term financing options such as bank overdrafts or the mobilization of receivables. The treasurer therefore has a central role in the dissemination of the cash culture due to their position in the company (thanks to the attachment of the credit management function to the treasury department).

Their duty is to raise awareness of the impact of poor cash performance on liquidity management and the associated financial costs. In doing so they need to be able to adapt their speech to each stakeholder.


Today, our experts Emmanuel Léchère and Alexandre Lhéritier introduce the key principles behind systems designed to help treasurers manage their bank accounts.

The way in which companies communicate with their banks has significantly changed since the launch of the Swift eBAM initiative. APIs and blockchain have the ability to redesign how bank account information is synchronised.

But are opening and closing an account, changing the list of signatories and changing authorisation limits only about technology? 

Experts from Redbridge, Alexandre Lhéritier and Emmanuel Léchère, discuss the fintechs’ challenges in offering a BAM solution that covers the reality of today’s business needs, especially in terms of KYCs.

Watch the replay:

https://youtu.be/nZMkZf1pX3c



By Alex Lhéritier – European Head of Coverage at Redbridge.

I worked as a banker for close to 20 years and I thought for quite some time there was not much to unveil about banking practices. Yet, I changed my mind this year, after moving into consulting and seeing the banking industry through a different lens.

In this article, I would like to focus on four key topics:

  • Why should clients pay positive rates on their short-term debt while their deposits are subject to negative rates?
  • Is the bank best placed to support you when it comes to digitalizing your finance processes?
  • Should you always try to optimize your working capital?
  • Have we already seen the worst of Covid-19 and its impact on the economy?

 

Why should clients pay positive rates on their short-term debt, while their deposits are subject to negative rates?

– Let’s start with a normal day for an average corporate treasurer. Last week, they drew EUR 100m from their RCF, at, say, a 100bps margin for one-month tenor. However, today they’ve received the equivalent of EUR 50m from one of their Australian subsidiaries after an earlier-than-anticipated customer payment. Yet their policy requires them to convert that payment into euros and then deposit it with one of their euro banks. An early repayment of their RCF drawdown would come at a cost, but depositing EUR 50m also comes at a cost: 50bps. The reason for this is the ECB’s negative rate policy. So, the treasurer’s net cash position is negative by EUR 50m, but they have to pay interest on EUR 100m at 100bps plus 50bps on EUR 50m. Clearly not an ideal situation.

However, could things be different? Could you benefit from negative rates too?

Banks often forget to mention an alternative when it comes to euro short-term funding: the NEU Commercial Paper (CP) market. Even if banks are involved in the NEU CP market as investors, they rarely suggest it as an option to their corporate clients, even though funding rates have been negative for several months. Why is this? Often, the investing arm of the bank fails to discuss it with its corporate arm. This is regrettable, as advising customers to source more funding from the NEU CP market would not only help clients reduce their costs of funding but also help banks to reduce their exposure to low-return RWAs (ie Risk Weitghted Assets).

We have advised close to 40% of the new entrants in the NEU CP market, and all of them have enjoyed a major improvement in their funding costs.

 

Is the bank best placed to support you when it comes to digitalizing your finance processes?

– Let’s now consider a trendier subject within finance: digital transformation.

Everyone has heard examples of digitalization in finance. Think about the idea of Amazon becoming a bank, offering corporate loans, accounts (or “wallets”), and co-branded payment cards. Another example is the rise of APIs (Application Programming Interfaces). These are based on old technology, but have achieved new-found fame. APIs have re-emerged with the rise of Open Banking, which is offering retail and institutional clients alike new options to access their bank accounts and send payment. Faster, cheaper and, arguably, safer…

But consider the following point. Apart from asking you to use their online portals (which are often similar), how often have your banks helped you better leverage your data, or suggested that you use APIs to better connect between your treasury management system and themselves? By the way, do they offer a single API globally, or one per country?

As an anecdote, in my previous role as a banker, I was asked by clients whether the bank could help them optimize their cash flow forecasting. Each time I shared the request with the Product team (which was arguably a great business opportunity), the Cash Management colleagues told me that such a request was for software providers, not banks… Funnily enough, that solution was launched by a few banks last year. When I asked how they leveraged Artificial Intelligence to provide that service to our clients, I faced an awkward silence followed by the promise to provide that option within four years (which in IT terms often means ten years).

Last year Redbridge collaborated with a Fintech firm to offer AI-based cash flow forecasting to corporations. To be fair, implementing AI is everything but a plug-and-play solution. But this story reminds us once again of the importance of listening to customers to identify their needs and being agile enough to offer a solution quickly. Neither does ignoring what new competitors can offer.

Core banking platforms are over 20 years old in most instances. For international banks, despite sharing the same names in the various regions in which they operate, most of the time they are a collection of very different platforms, communicating as well as they can via multiple layers of other platforms. Making a change to one of those platforms involves the not inconsiderable risk of derailing the rest of the system. A good example of this is the black-out that TSB went through when switching away from the Lloyd’s banking platform. That incident was a powerful reminder to many CEOs of banks that their platforms need to be handled with extreme care, and that they could lose their job if mistakes are made.

The result is that most of banks’ IT budgets are dedicated to keeping their existing systems operating, with the rest allocated to innovation. These figures make it easy to understand why neobanks can innovate faster than many incumbents as they leverage state-of-the-art platforms, without even mentioning the different kinds of culture in the two environments.

The bottom line is that even if a bank is talking more and more about digital transformation, you need to make sure it’s truly innovating and making a genuine attempt to meet your needs.

 

Should you always try to optimize working capital?

– Ten years ago, working capital optimization was essentially a topic reserved for treasurers, but slowly but surely it’s become a key consideration for CFOs. The Covid crisis has acted as a catalyst to accelerate an already existing trend.

Liquidity does not only have a cost: it’s vital for any company’s survival. This is why banks are rediscovering old solutions like Receivable (or Factor) Financing or Supplier Financing. In essence, they are helping you improve your Day Sales Outstandings (DSOs) and Day Payment Outstandings (DPOs) without increasing your debt, and hence achieve a lower Net Debt/EBITDA ratio (to be confirmed by your auditor, as always). It may also help you better comply with some financial covenants and reduce your cost of funding.

Is your bank willing and able to help you optimize your working capital then? Well, yes and no. Yes in most instances, and for obvious reasons.

The “no” is more complex. Some corporates currently enjoy material liquidity buffers. Even better, increasing liquidity further would not trigger an improvement of their external bank ratings. So as long as you keep some liquidity (in case of bad times), why don’t you use part of it to pay your suppliers faster in exchange for early-payment discounts? True, your liquidity would fall, but by reducing your direct costs, you would improve mechanically your EBITDA. It’s therefore an interesting trade-off between liquidity and profitability. Not to mention how some suppliers can take advantage of obtaining fresh liquidity faster, when they often struggle to source additional bank funding.

The question, then, is what is the appropriate level of liquidity to maintain in order to protect your existing rating? Banks used to have in-house Corporate Finance or Rating teams to run this kind of analysis, although their focus was more on investment banking products than receivable financing. But years of cost-cutting have resulted in many of those teams being dismantled. As a result, it is now difficult to get that support from banks, all the more so as it does not generate additional business for them.

Redbridge has  developed a rating advisory expertise over the course of several years as we believe it is key for our clients to be able to understand how to optimize both their external (if any) and bank ratings. As long as there is a market need, we shall support our clients around those questions.

 

Have we already seen the worst of Covid-19 and its impact on the economy?

– When the Covid crisis broke out, most of us knew we were facing a threat we were not properly prepared for. Central banks quickly realized the potential impact on banks, essentially through an increase in non-performing loans. Defaults were expected to rise. Hence there were some direct requests to banks, depending on the region, to check their models and review their provisions accordingly. Some banks made judgement calls to downgrade those of their clients that were expected to face the greatest negative impact from the crisis. Those customers, often without knowing it, faced downgrades by one or two notches, which increased their RWAs and reduced their profitability. Add to that some automatic provisions (IFRS-led) and the pressure to either reduce loans or increase margins (if not both at the same time) suddenly became a tough reality for many corporates.

Unfortunately, all this is not yet over. As we explained, the downgrades were applied to some clients, not all of them. We now know that most companies have unfortunately been impacted negatively by the pandemic. However, the scale of that impact will only be apparent in their 2020 full-year financials. As most companies close their accounts in December, banks will have started reviewing those financials in April 2021, which may lead to additional downgrades as part of their annual review processes. The surprise may be even bigger as, for instance, banks asked were by governments/regulators to be particularly “understanding” when receiving waiver requests, sometimes giving the false impression that they would always show the same levels of support. Unfortunately, there are signs that banks are now less keen on granting waivers than they have been over the past months.

So will you be one of those corporates to be downgraded by your banks? Will all banks adopt the same approach at the same time? Will that impact your pricing and the amount of your facilities? If so, to what extent?

More importantly, have you run some stress tests to assess the potential impact of banks’ decisions and identify funding contingency plans? If the answer is no, then it may be worth considering such an option. Purchasing teams often assess the solidity of their suppliers and alternatives in the event of an unexpected crisis. Why not do the same with your banks? Besides, do you often discuss with your banks to find out how they are rating you and what is driving your bank rating?

Our advice, based on providing 20 years of support to our clients, is simple: run some scenarios and design contingency plans, which may include finding new or alternative partners and diversifying your funding options.

 

– One last important point. This article should not be read as a blanket criticism of banks. Banks are still at the center of our economies, and despite ten years of Bitcoin, we cannot yet consider a system without banks. I’ve had the pleasure of working with countless professional bankers who have worked hard to support their clients. What’s more, banks are following different paths. Some in the US, for instance, have invested heavily in new technologies to genuinely make a difference for their clients. This is an excellent development.

Your bank is one of your key partners, but every partner needs to be assessed regularly and benchmarked against others. After all, a bank is a supplier to your company.

 

 


Ahead of the release of a new technical paper on the optimisation of working capital, Redbridge has conducted a survey to assess whether the COVID-19 crisis has changed the dynamics of working capital within European companies. Between mid-February and mid-March 2021, 35 finance managers from major groups responded to a six-question survey, the results of which we present below.


Even though surveys suggests that payment delays rose by three days on average over the past twelve months, the COVID crisis does not appear to have had a significant impact on large companies’ working capital. 54% of respondents – including several companies in the retail sector – stated that their working capital requirement has improved over the past 12 months. Only 20% of respondents noted a deterioration in their WCR. These were mainly industrial groups and / or firms involved in passenger transport activities.

The overall improvement in working capital for large companies reflects the vigilance of their finance departments and credit managers in bringing in money at a time of uncertainty. At the same time, we note that some large public and private firms have been mindful of the needs both of their suppliers, by paying quickly, and of their customers, by granting longer payment terms. The benevolence of many large groups has prevailed during this crisis.


Our survey confirms that finance managers in large organizations see the issue of working capital as a priority. Comparing our findings with the results of a survey that we conducted three years ago on a group of similar companies, we see that the priority given to working capital by finance departments has increased by more than 25 percentage points to 83%. It seems likely that CFOs have felt the need to strengthen the cash culture within their business when implementing short-term cash plans in response to the COVID crisis.


The tools used to finance working capital requirements come as no great surprise. Bank overdrafts are the preferred instrument, while commercial paper has certainly grown in importance among our respondents, many of which have set up a NEU CP program during the last three years to benefit from short-term financing at ultra-competitive terms.


The first possible way of improving working capital practices identified by our respondents is to raise awareness among operational staff of the need to optimise cash flow. This reminds us that WCR is not just a subject for the finance department, but rather a cross-functional issue. The potential for optimisation lies both with the operational teams and better coordination between departments (such as sales, purchasing, accounting / invoicing and finance).


The survey reveals the progress companies have made when it comes to the digitalisation of processes for optimising working capital. Nearly a third of companies are planning to deploy a P2P (procure-to-pay) and O2C (order-to-cash) invoice digitalisation platform. In fact, these are the same respondents who indicated that they intend to deploy P2P and O2C digital tools.

On the purchasing side, a P2P platform improves the visibility of company spending and ensures compliance with the provisions on payment delays. The digitalisation of purchase invoices is a prerequisite for supply chain finance.

On the customer side, an O2C platform makes it possible to improve the speed of customer invoicing, the reliability of invoices and, ultimately, the time taken to pay customers. It’s important to note that one of the main reasons for non-payment of an invoice is an error that blocks acceptance of the invoice by the payer. This is why it is important to make the process more reliable and to issue the invoice early enough.


Watch the live demo of our expert, Dan Gill, presenting our new bank account management solution, HawkeyeBAM, to the four Treasury Dragons.


HawkeyeBAM was designed by treasury experts to establish and maintain accurate bank account records and the track bank delegations. This solution, which integrates your internal banking authority policy, synchronises with your banks to effectively address your compliance and internal control issues.

Today, our expert, Dan Gill, introduces the key principles behind HawkeyeBAM to the following experts:

  • Mike Hewitt
  • Keara Killian, Treasurer at RigUp
  • Royston Da Costa, Assistant Group Treasurer at Ferguson PLC
  • David Kelin

Watch the video presentation:

 


About the Treasury Dragons

The Treasury Dragons foundation is designed to answer a single question: how do you decide what is the best cash management technology solution for your business? This is why a panel of experienced treasurers – the Treasury Dragons – has been brought together to ask the right questions on behalf of businesses. In a series of short online presentations, the fintechs present their cash management system to the Dragons and auditors. They present the strengths of their system and are then asked to answer live questions from the experts.

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In January, French Treasury and the French banks agreed to offer companies that raised a PGE (prêt garanti par l’Etat — French State Guaranteed Loan) an additional  one-year deferred amortization. Muriel Nahmias, Senior Director Debt Advisory at Redbridge, provides an update on this grace period and the options for extending PGEs.

 

– What kind of repayment schedules apply to PGE loans that were taken out last year?

Muriel Nahmias: Before answering this question, I would like to underline that PGEs can be put in place until June 30, 2021. So far, the scheme has allowed to secure €135 billion of loans granted to  companies at banks’ funding cost, out of a total State budget of €300 billion.

With regard to the repayment schedule, the borrower must exercise any extension option during the period set out in each loan agreement . This period is usually between the fourth and third months , and one and a half months before the contract anniversary date.

 

– How do the PGE deferred amortization period and option to extend work?

– Together with the banks, the public authorities have introduced the option of an additional year’s period of deferred amortization. So, for example, if a company has signed a PGE in April 2020 but does not wish to begin making repayments in April 2021 as originally planned, it may request a one-year deferral, thus begin making repayments in April 2022.

During this additional year deferred amortization, only the interest and the State guarantee fee will be due. The total loan period still must be no longer than six years, which is the maximum loan period authorized by the European Commission. In this case, the PGE is similar to a 1+1+4 loan instead of 1+5.

All borrowers must now opt for the final maturity and amortization plan for their PGE. They may opt for a repayment schedule that starts in 2021 or 2022 and that will span one, two, three, four or five years depending on their choice regarding the deferred period.

Banks have begun to contact their clients and we notice that they  are choosing to take up the option of a second year’s grace period.

 

– What bases should companies use to set the amortization period of their PGE?

– The company should decide it regarding its projected business activity, funding needs, changes in gross debt and, finally, the overall cost of each PGE amortization option, which are then to be compared with its other sources of funding.

Please note that for PGE raised by SMEs, banks are committed to offer the extension at their funding cost. Integrating the State guarantee fee between 1.0–1.5% for loans repaid between now and 2022 or 2023, and between 2.0–2.5% for loans repaid between 2024 and 2026.

The PGE is a cheap loan. Of course, there is the cost of the guarantee, but its impact gradually decreases with amortization as the guarantee is calculated based on the outstanding capital.

Regarding PGE signed by Large Corporates, negotiations  with lenders will probably be tougher, but they have to be assessed on a case-by-case basis.

In any case, it is worth contacting each of your banks to ask them for a quote on all options if they have not already taken the initiative to provide any. You will then need to consider the total cost in terms of other sources of funding, your own criteria and the terms of your PGE (such as its flexibility and documentation constraints).

Despite its initial purpose as a source of temporary funding, keeping the PGE could be a good decision in some cases. It represents an opportunity to integrate the loan into a fully fledged funding structure established as part of the crisis exit plan. The price is attractive to many SMEs, and even companies with non-investment-grade risk profiles.

 

– Will banks be comfortable with the idea of providing companies with sustainable funding under the PGE scheme?

– It is true that in the early days of the crisis, some banks were critical about this funding scheme, especially with their net margin being close to zero. They  are there to support the economy. It seems to be that since then, relations with companies have improved.


Since 2007 the EU has had a single payments market, with common rules and limits on card fees. As a result of Brexit, the UK no longer comes under EU regulations, and both card schemes and card issuers are free to increase the fees they charge on card transactions between the European Economic Area (EEA) and the UK, and on domestic transactions in the UK. Higher charges could represent a significant burden for merchants at a time when the retail sector is facing unprecedented pressure.

 

 

The Merchant Service Charge: an overview

The Merchant Service Charge (MSC) is the fee paid by the merchant to its card acquirer when the merchant accepts a card transaction. It can be broken up into three main components, each going to a different entity in the payments system:

  • the Interchange Fee (IF) represents the largest cost within the MSC. Although the card issuer is the recipient of the IF, the card scheme sets its level
  • the Scheme Fee (SF) is paid to the card scheme for the services it provides
  • the Acquirer Margin (M) is kept by the card acquirer for merchant processing services.

The European Commission has put in place regulation to reduce Interchange Fees

The cost of accepting card payments is seen as a growing problem for merchants around the world, with payment by cards increasing in popularity. The European Commission has progressively set caps on interchange fees in Europe.

The impact of Brexit on the Merchant Service Charge could represent a significant burden for merchants at a time when the retail sector is facing unprecedented pressure

Interchange Fee:

  • In October 2021, Mastercard and Visa will increase the Interchange Fees paid by European merchants selling online to the UK from 0.2% to 1.15% for debit cards and from 0.3% to 1.5% for credit cards.
  • Moreover, Visa will also raise Interchange Fees paid by UK Merchants selling to Europe online.

 

Scheme Fee:

  • Scheme Fees are not regulated, and each Scheme has its own fee structure, often linked to the type of transaction, including whether it is cross-border in nature.
  • Thus, from July 2022 Scheme Fees for both card-present and card-not-present transactions between Europe and the UK will be adjusted to inter-regional levels.

 


On 4 March, Redbridge chatted to Arnaud Winkelmann, Director of Finance and Treasury at Compagnie des Alpes, about financing and cash management in times of crisis. On the agenda were financing strategy, state-backed loans, waivers, savings, electronic payments and cash management.

– On 14 March 2020, French Prime Minister Édouard Philippe announced that all public spaces considered non-essential to the life of the country would close. What did this mean for Compagnie des Alpes?

– Arnaud Winkelmann, Compagnie des Alpes: It brought our activities to a complete standstill. Just to give you a brief summary, Compagnie des Alpes is one of Europe’s leading groups in the leisure sector. We operate the largest ski resorts in the French Alps, including Tignes, Les Arcs, La Plagne and Val d’Isère.

We also operate amusement parks, such as Parc Astérix, Futuroscope and Musée Grévin, and we are involved in complementary activities such as accommodation and travel sales, including Travelfactory, which specializes in holiday rentals and group stays.

On the evening of 14 March last year, when the Prime Minister announced that all ski resorts would close the next day, everyone who had come to spend the week in one of our resorts was unable to access the ski lifts. We thought our amusement parks would be able to reopen in early June, but before long we were thinking about how to safeguard our liquidity. After two to three weeks of lockdown, we looked into state-backed loans and weighed up the different options to ensure the group’s liquidity.

– What was your liquidity position going into the first lockdown?

– As I recall, when the crisis began Compagnie des Alpes had about €320 million in liquid assets, including an overdraft facility that was not confirmed at the time. These available funds enabled us to think ahead given that we were supposed to be in our peak period at that time of year.

– What was your debt structure like?

– Compagnie des Alpes has financing arrangements consisting of an undrawn syndicated loan of €250 million; a few bilateral bank lines in the form of amortizable term loans for an outstanding principal of €87 million; bank overdrafts of a little less than €150 million; and bond debt with two Euro Private Placements accounting for a total of €145 million and two US Private Placements  totaling €115 million.

– What was the first action you took to shore up your liquidity?

Cash forecasts! The sites provided us with forecasts based on assumptions we had agreed on, which we examined and consolidated so that we could calculate cash flow projections in three scenarios. Our objective has always been to secure liquidity from banks so that we could cope with the worst-case scenario.

– What did this exercise reveal?

– By calculating our projections, we quickly realized that the worst-case scenario would involve tensions over the covenants.  We therefore decided to pursue a two-stage strategy. First, to take out a state-backed loan to ensure the group’s liquidity. Second, to apply for bank and bond waivers.

– Why did you take the decision to proceed in two stages?

– We wanted to secure liquidity immediately, and we felt that applying for waivers would take longer. We weren’t sure whether our amusement parks would reopen in the summer, and we needed more visibility about our projections before going back to our bank and bond lenders.

– So you started the state-backed loan project in spring. How did this go?

– We started by looking into which state-backed loan we were eligible for. When we were uncertain about something, we got in touch with the Treasury and BPI (Banque publique d’investissement – French public investment bank).

With just under 5000 full-time employees, we were eligible for the standard state-backed loan. We certainly gained a month by going for this option compared with if we had opted for a Treasury state-backed loan.

– So you moved on to stage two of your plan. What made you start discussions on waivers?

– At the end of July, we began discussions on waivers with our bond holders, and these continued until September. We had waited until summer, so we’d been able to build up a picture of various things. As soon as we reopened, our sites experienced a high number of visitors. This confirmed there was strong demand for our products despite the strict health regulations. Customer satisfaction was as high as ever. Last summer, the occupancy rate in our hotels was over 90%, in line with what we saw in 2019 despite a 50% increase in the number of beds compared with the previous year.

This all gave us the confirmation we needed that our business would recover strongly as long as we were able to reopen.

– What was the impact of the first lockdown on revenue?

– Our year-end is in September. Our revenue dropped from €854 million in 2018–19 to €615 million in 2019–20. That’s a 28% decrease.

– What additional guarantees were required by the bond lenders?

–  We have introduced substitute covenants with our bond investors: a minimum monthly confirmed liquidity limit, a net financial debt ceiling of €850 million and a rolling 12-month CapEx ceiling of €190 million.

– And what about bank lenders?

– The banks didn’t ask us for anything – only the bond lenders demanded guarantees. The feeling we had was that the banks had opened the floodgates and activated an almost automatic lifting of covenants.

– Have the banks supported you during this crisis?

– Completely. First, the state-backed loan that we took out in the spring was oversubscribed. Then, we realized that the state-backed loan would not be enough and that we needed to look for more. The banks helped us to set up a seasonal state-backed loan in the fall. Banks that were not in our pool also offered us state-backed loan liquidity.

– How did the set-up of the seasonal state-backed loan go?

– The seasonal state-backed loan was a bit more complicated because we were defending a worst case scenario and we wanted to raise as much liquidity as possible. In this scenario, ski resorts remained closed all winter. This was not expected last autumn and we had to discuss this scenario fiercely with our banks, but history proved us right.

– In the end, how much money did you raise on the state-backed loan arrangement?

– We took out two state-backed loans totaling €469 million.

– Over the past year, you haven’t been solely focused on safeguarding liquidity – you’ve also been working on a project to optimize electronic payments and cash management.

– Yes, that’s right. We’ve had time during the crisis to issue a call for tenders for electronic payments and cash management in order to achieve savings.

We wanted to reduce our acquisition costs for electronic payments. We have launched a consultation to adopt a billing system for our MIF++ cards based on the interchange fee rate. We therefore conducted both a cost/savings analysis and qualitative audits to find ways to improve electronic payments within the group.

– How did the electronic payment project start?

– There is no uniformity to electronic payments across Compagnie des Alpes, so there were more opportunities for simplification than at other organizations I have worked for in the past. The subject of cards has been building up over the years. Our electronic payment system is not centralized and no one holds all the information at the group level, even if consistency is maintained within each business area.

We approached the consulting firm Redbridge for some advice on how to integrate best practices and standardize our electronic payment architecture. Several regulatory developments, including interchange fee regulations, and the prospect of substantial savings enabled us to launch the project very quickly.

The calls for tender we have launched in recent months should enable us to reduce the cost of our electronic payments and cash management by 20%.

– What target scheme did you put in place?

– First, we focused on savings. Discussions about the target architecture to achieve a uniform electronic payment system within the Group have been postponed, but we will continue to focus on setting up a standardized electronic payment system.

The main challenge of electronic payments is having a fluid process without manual processing (in a word: a modern process), that is capable of being capitalizing on the operations carried out by the marketing department. We can stick with a banking model and build something great, but this requires detailed specifications to be drawn up during the call for tenders. This approach also has the added benefit of preserving our banking relationships.

– You have secured your liquidity and achieved savings. What are your next priorities as Director of Finance and Treasury at Compagnie des Alpes ?

– The issue at hand is what to do with our state-backed loans. They’re a good financing facility, and aren’t expensive at the moment. Should we extend them, and how do we pay them off? Do we pay them back and refinance them? All of this will depend on the recovery trends, forecastings and how the ongoing crisis unfurls.


In September 2020, the European Commission identified its priorities for retail payments in Europe for the next four years. Analysis by Mélina Le Sauze, Director – Treasury Advisory.

 

The European payments market is a reality, but it is still fragmented. Great progress has been made with the Single European Payment Area and the two Payment Services Directives, but there still remains significant disparities in the payment solutions used throughout Europe. For example, there are more than ten national card systems in Europe (including GIE CB, Girocard, pagobancomat and multibanco) and these solutions are generally only deployed in individual countries. The major beneficiaries of this fragmentation are the international Visa and MasterCard networks.

The new European payment strategy aims to eliminate market fragmentation and promote financial innovation. It also represents a way of restoring Europe’s sovereignty in this critical area.

 

The strategy is based on four pillars:

1)            Increasingly digital and instant pan-European payment solutions

2)            Innovative, competitive retail payment markets

3)            Efficient and interoperable retail payment systems and other support infrastructures

4)            Efficient international payments

 

Without going into detail about all the proposed actions, here are some points to bear in mind.

–             Instant payment will be the new ”normal”. This payment method is suitable for many purposes, particularly physical and online purchases, which are dominated by card payment systems. The Commission is aiming for the full uptake of instant payments in the European Union by the end of 2021. A lot of work still needs to be done on the rules, solutions and technologies to be used and the infrastructure that is needed.

–             To date, nearly 60% of payment service providers in Europe have joined the SEPA instant transfer scheme (SCT Inst). The possibility of making membership of the scheme compulsory in the near future has been raised. A study was carried out in November 2020 on the number of PSPs and accounts capable of sending and receiving instant SEPA transfers. The results of this survey will be instrumental in the decision to legislate on whether payment service providers join the SCT Inst scheme by the end of 2021.

–             Regarding the technologies to use at the point-of-interaction: payment solutions are increasingly based on QR codes. However, QR codes are not standardized at the European level. The Commission believes that developing a single, open and secure European standard for QR codes would promote the adoption and interoperability of instant payments. The Commission is not ruling out action in this regard.

–             Payment solutions need to operate within a cross-border framework. With this in mind, the Commission will consider, for example, the possible labeling of solutions that meet cross-border criteria by the end of 2023.

–             Current security and fraud risk measures will be examined to determine whether additional measures (such as strong authentication for contactless payments below €50) need to be taken.

–             Another important issue is the need to harness the full potential of the Payment Services Directive (PSD2), particularly on the subject of Application Programming Interfaces (APIs) and strong authentication. On the current issue of API multiplication, at the end of 2021 an evaluation will provide conclusions that, we hope, will set out a more precise framework for open banking activities and deal with the thorny subject of API standardization by mid-2022.

 

 With regard to the European Payment Initiative (EPI)

A group of 16 banks from five countries (France, Germany, the Netherlands, Belgium and Spain) have decided to come together last summer to create a European standard for cross-border and domestic payments.

Their aim is to establish a unified European system that would couple digital wallet and instant transfers to create the next-generation credit card.

Unlike previous initiatives, such as MONNET, the EPI will be able to use existing technologies and several current regulations as a basis on which to build the system’s foundation (these include PSD2, the rules on exchange, and even request-to-pay, for which the first version of the rulebook was published in November 2020).

 

What about RTP?

Request-to-pay (RTP) is a messaging system associated to transfers (including instant transfers). It will facilitate reconciliation and enable recipients to express their payment preferences (including specifying payment terms: immediate or deferred payment).

Request-to-pay can be paid immediately by the payer (Pay now), at the time of acceptance, or at a later date (Pay later).

The SEPA Request-To-Pay (SRTP) scheme will come on line from 15 June 2021 in all SEPA countries, namely the Member States of the European Union and the countries and territories to which the geographical scope of the SEPA scheme (SCT, SDD) has been extended (Andorra, Monaco, San Marino, Switzerland, the United Kingdom and Vatican City).

A first version of the SRTP scheme rulebook was published last November and a second version will be released in November 2022. It is interesting that the current rulebook presents the scheme as a generic four-corner ecosystem with a beneficiary, a payer and two RTP service providers – one for the beneficiary and the other for the payer. This model makes us think of the model applicable to bank cards and the definition of the interchange rules. The European Payment Council (EPC) reserves the right to recover program management fees from participants. This opens up a debate on RTP’s interest in payment initiation, which will be the subject of our next article.

Virtual bank accounts (VBAs), or rather the idea of virtual bank accounts, has been trending for many years now, with major global banks heavily investing and preaching to convert their customers. But are virtual bank accounts really the miracle solution that treasurers across the world have been waiting for? And if so, why is the current adoption rate still so low?

What are virtual bank accounts?

In many ways, a virtual bank account is identical to a physical account. It has a unique account number and can perform the same types of payments, and — from a bank’s perspective — virtual accounts are not treated any differently from a physical account in their books. The only true difference is that a virtual account doesn’t hold a balance because it doesn’t settle any transactions.

Virtual accounts are merely vessels carrying transactions to and from the physical account that sits in the background. Only this physical master account will settle transactions and carry the consolidated balance from all the virtual accounts linked to it. And, as you can guess, just like that, you are a step closer to achieving not only a true zero balance account (ZBA) but also payments-on-behalf-of (POBO) and receivables-on-behalf-of (ROBO). Too good to be true? Let’s have a closer look and separate fantasy from reality.

 

What can you achieve by converting to virtual accounts?

Virtual accounts have many benefits that are low-hanging fruit, making the solution extremely appealing for corporate treasurers. For those operating in the retail, insurance, or healthcare industry, you are probably juggling thousands of accounts on a daily basis while constantly opening and closing accounts. By converting to virtual accounts, you can obtain better visibility and control over incoming and outgoing payments, balances, and reconciliation through a simplified and streamlined account structure.

Virtual accounts can also be a huge source of savings on your bank fees and internal resources. They don’t have nearly as many maintenance charges as physical accounts do and can be opened and closed without going through the hassle of know your customer (KYC) procedures every single time.

For companies operating a much smaller number of bank accounts, virtual accounts still make sense. The true physical account number is never communicated to any of your business partners, thus reducing the risk of fraud. You could also consider opening single-use or dedicated virtual accounts that will facilitate your reconciliation process.

If we are taking things to the next level, virtual accounts are an ideal replacement for ZBAs. They can cover single or multiple entity structures and track, report, and settle inter-company loan positions.

 

What are the limitations and pitfalls of virtual accounts?

With the list of benefits going on and on, why is the adoption rate still so low for virtual accounts? In our daily interaction with banks and our various RFPs, we asked them about the product’s actual adoption rate. You would be surprised to know that even the largest banks in the U.S. have merely succeeded in converting a handful of clients in the low double digits.

One factor contributing to the slow adoption rate is simply the power of inertia. Most treasury departments are still reluctant to become early adopters.

Another contributing factor could be regulation. If you are operating in a highly regulated industry such as insurance, you might face the same challenges you face with co-mingling of funds.

If you have a significant international footprint, be aware that local regulators might not allow virtual accounts. In China, for example, the People’s Bank of China (PBOC) doesn’t accept POBO/ROBO and consequently any form of payment to and from a virtual account.

 

Not all virtual accounts are created equal

By far, the biggest challenge about adopting virtual accounts is knowing who to bank with. Unlike more mature products such as checks, ACH and wires, or information reporting, there are currently enormous gaps in capabilities across banks and, shockingly, even across the Big Four.

My personal biggest concern with virtual accounts is the ease of conversion and reversibility. Some banks will require you to close all the physical accounts that you want to convert and then reopen them as virtual accounts, which means making a significant initial investment in time and resources even to set up the solution. If you are a highly acquisitive company, you would be repeating this painful process for every new acquisition. What would happen if you were to sell off an entity after investing all this time and effort converting to virtual accounts? How easily and quickly could your bank revert all these virtual accounts to physical accounts? Some banks will allow you to do so by flipping a switch, while others might retake you through the painful process of account closing and opening.

Beware: this is only the beginning of a very long list of differentiators for virtual accounts in the banking industry. If you are seriously considering this solution, do your homework and research to compare the offers, or reach out to an expert, like Redbridge, to discuss your needs

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