"Redbridge played a key role in structuring and executing our online payment optimization strategy, delivering measurable savings while supporting our growth ambitions"
Engagement overview
- Optimize payment costs and performance across Thom Group, focusing on two payment channels: i) online and ii) in-store boutiques for one specific brand
- Support payment scalability in a context of sustained business growth
- Identify and capture value across both cost reduction and revenue uplift
Objectives
- Assess payment cost structure and performance (fees, acceptance, mix)
- Identify and quantify optimization levers
- Run RFP on PSP scope and renegotiate key means of payment providers
- Define and support execution of a scalable payment strategy
Results
- ~€200K of annual savings (on pricing and routing) rapidly secured and adapted to the growth ambitions
- In total, ~€500K+ annual benefit was identified across multiple initiatives: routing, pricing, APMs mix, approval rates & return abuse
- Improved performance transparency and SLA
Methodology
- Granular quantitative analysis & benchmark of payment costs and performance, with a focus on digital payment solutions
- Identification and prioritization of high-impact initiatives
- Group-level negotiations with PSPs and notably with the primary payment partner
- Support in execution and rollout
Value added by Redbridge
- Ability to deliver savings in a high-growth environment
- Combined approach: cost optimization and revenue uplift
- Strong expertise in complex PSP negotiation at group level
- Focus on pragmatic, ROI-driven execution